Job Description

As a team member of La Crosse Distilling Company, your job is to fulfill our mission, be part of our vision, and work in support of our philosophy while fulfilling the job responsibilities listed below.  This position is an integral role in meeting the expectations we hold for ourselves, as well as those our guests hold for La Crosse Distillery. Creating an exceptional experience for customers are the expectations of this position.

You will be paid competitively with opportunity for additional benefits.  Your success will be measured through favorable reviews and your ability to meet stated objectives.

Job Responsibilities

  • Provide exceptional hospitality to/interaction with guests and coworkers
  • Rearrange the table in conformity with the standards of the restaurant
  • Ensure restaurant and surrounding areas are aesthetically pleasing and kept to high standards for Distillery
  • Ensure the floor area around merchandise area is clean
  • Answer phone calls and respond timely to guest inquiries
  • Restock the merchandise stand daily, and throughout shift in accordance to procedures
  • Seat guests in accordance to Distillery standards
  • Utilize seating system, Tock, to its full abilities
  • Communicate with servers and bartenders regarding seated guests, and pass on any appropriate chits to culinary or management as needed
  • Manage waitlists for guests & give proper direction to people as to waiting areas and waitlist processes
  • Keep track of VIP customers, repeat clients, first time clients & manage notes using the Tock system
  • Keep track of daily tour lists & pre-ordered merchandise that needs to be pulled for tour guests
  • Print daily tour lists & have full knowledge of availability for these events to convey properly to guests
  • Assist in managing tour waitlists for walk in tour guests & give proper direction on time and where to go
  • Give properly colored wrist bands out to all tour guests depending on their tour schedule
  • Have good understanding of all spirits & merchandise sold and be able to answer guest questions about distillation processes, flavor profiles, and product quality
  • Proactively sell, order & re-stock & monitor merchandise according to policy
  • Ring up guests using cash and credit card for all merchandise purchases made
  • Conduct opening & closing merchandise inventories
  • Close out cash drawers at end of shift
  • Adhere to grooming and appearance standards
  • Attend all employee meetings and trainings beyond scheduled shifts as required
  • All other related responsibilities assigned by management

Other Skills and Abilities

  • Ability to interact positively with management, coworkers, guests and the public to promote a team effort and maintain a positive and professional approach
  • Basic level understanding of distillation process, LDC products & production area regulations
  • Ability to produce a high volume of accurate, complete, quality work in a timely manner
  • Ability to interact tactfully and diplomatically with employees, management team, guests and the public to promote a team effort and maintain a positive, professional environment
  • Basic sales skills and upsell abilities to promote LDC products
  • Ability to multi-task & manage wait lists

 Job Requirements

  • Excellent reading, writing and oral proficiency in the English language
  • Prior experience with POS and/or seating systems
  • 2 years’ previous experience in FOH service industry operations
  • 1 years experience working in retail position preferred

Physical Requirements

  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity
  • Prolonged standing
  • Frequently lift/carry up to 10 lbs

How to Apply

PeopleFirst HR Solutions is proud to partner with La Crosse Distilling Co. in filling this position. Interested parties should submit a resume and salary history to mhelgeson@peoplefirsthrsolutions.com, or send them to PeopleFirst HR Solutions, 600 North 3rd Street, Suite 204, La Crosse, WI 54601. Please specify the position or position(s) that you are applying for as we are recruiting for multiple positions for La Crosse Distilling Co.