Employment Opportunities

Personal Trust Administrator
(1 position available)

POSITION SUMMARY

Trust Point Inc. is seeking a Personal Trust Administrator in their La Crosse, WI office.

The job description applies to all personal trust administrators.  The trust administrator is responsible for managing and meeting client expectations through the proper administration of trusts, estates, IRAs and agency accounts with a service and relationship orientation.  The trust officer is also responsible for retention and expansion of existing accounts and the development of new trust business along with the promotion of trust services.

DUTIES AND RESPONSIBILITIES

1.  Revenue Generation:

a. Retention and expansion of existing accounts and development of new business and the promotion of trust services:

b.Cultivates and maintains relationships with multiple sources for developing and sustaining referral network and new business opportunities.

c. Participates in industry networking forums such as Estate Planning Council and other professional associations.

d. Responsible for reporting on calls and current status of new business pipeline.

e. Participation in community activities to enhance the position of the company.

2.      Client Satisfaction:  Effective delivery of administrative and investment services:

a.     Advising clients concerning the design and administration of their trust, IRA or agency relationship.

b.   Establishing client calling plans, including routine administrative, operational and investment review meetings, as well as event invitations and entertainment within guidelines as established by management.

c.   Responsible for the routine administration of assigned accounts, including but not limited to:

·  Account acceptance and opening documentation.

·  Key liaison between Investments, Operations and other internal departments as appropriate.

·  Coordinating establishment of investment policy and asset selection.

·  Review individual statements and respond to statement inquiries.

·  Handle inquiries about statements and account details.

·  Solve client problems.

·  Timely and accurate distribution of checks and other information to or on behalf of clients.

·   Review client fees.

·   Perform final review of all closed accounts.

·   Tax return preparation, review or signature as appropriate.

d.     Makes recommendations concerning matters on pricing, operations, and overall relationship enhancement opportunities.

e.     Develops relationships with other service providers of the client such as attorneys, advisors, consultants, and other financial services providers to accomplish the service goals and objectives of the client.

3.      Client Service Quality Control - Compliance and risk management oversight:

a.    Maintains current regulatory and compliance knowledge to insure accounts are operated in a sound fiduciary manner and comply with applicable laws, regulations, company policies and procedures.

b.    Monitors standards of performance to manage risk and client satisfaction, responding to breakdowns in standards with follow through and problem resolution.

c.   Review daily trial balance or its equivalent and review monthly or quarterly summary of account activity to resolve problems and initiate client contact, if necessary, on any problem situations before the clients call.

d.   Accountable for the timely completion of annual administrative and investment reviews and resolution to identified issues and concerns.

e.    Participates in the follow up on deficiencies revealed in internal and external examinations and audits to ensure they are corrected and recommend practices and procedures to minimize future exceptions.

f.   Other Quality Control assignments as appropriate.

4.      Self Development:

      Continuing education through seminars, conferences and related training (both trust and investment specific and general trust industry knowledge) to promote skill growth and development and to maintain certifications.

5.      Special Projects:  Participation and/or coordination of designing, implementing and training on projects as requested.  Specific responsibilities unique to an officer are identified separately.

A bachelor’s degree in Finance, Accounting, Business or related field

This position requires excellent communications and interpersonal skills which include: relationship development, listening, oral and written communication, decision making, organizing, executing and implementing plans, team building and work coordination.